Frequently Asked Questions

Everything you need to know about your Livid experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please use our online portal to initiate a return and receive a prepaid shipping label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.

Which payment methods do you accept?

Livid accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.